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How casinomentor Handles Your Personal Data

At casinomentor, we take how we collect and store your personal data seriously — this page sets out exactly what we gather, why we gather it, and what…

Data collected only for account useUPI & Paytm transaction data protectedRight to access your recordsRight to request deletionContact us to update your details
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casinomentor How casinomentor Handles Your Personal Data
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to access, correct or delete the personal data we hold about your casinomentor account, our privacy team is available through the channels below.

Email Privacy Request Send a written request to our privacy address and include your registered account email. We will acknowledge your request within 72 hours and complete it within 30 days where law requires.
Live Chat Support Open the live chat widget inside your account dashboard and select the Privacy or Data category. Our support agents can raise a formal data request on your behalf during chat hours.
In-Account Data Centre Head to Account Settings, then Privacy, to download a copy of the personal data we hold, update your communication preferences, or begin a formal deletion request without contacting support.
HOW WE PROTECT YOUR DATA

Data Handling, Cookies and Account Security

casinomentor applies several layers of protection to the data tied to your account, from encrypted storage to strict retention schedules.

Data Collection Scope

We collect the data you provide at registration — name, email, date of birth, address — plus transactional records generated when you deposit via UPI, Paytm or PhonePe. We collect only what is necessary to operate your account and comply with applicable law.

Cookie Policy

We use session cookies to keep you logged in, analytics cookies to understand how our lobby pages are used, and preference cookies to remember your language and currency settings. You can manage cookie consent from the banner that appears on your first visit.

Account Security Measures

Your password is stored as a salted hash and is never readable by our staff. We use TLS encryption on all data in transit, including UPI and PhonePe payment flows, so your financial details are protected at every step between your device and our servers.

Data Retention Schedule

Account data is retained for as long as your account remains active plus any period required by applicable financial regulation. If you close your account, non-financial data is deleted within 90 days; transaction records are held for the legally mandated period and then purged.

Third-Party Data Sharing

We share your data only with processors who need it to deliver a service — payment gateways like UPI and Paytm, fraud-detection partners, and our cloud infrastructure provider. Each processor is bound by a data processing agreement that prohibits further sharing.

Requesting Changes to Your Data

You may request access, correction, portability or deletion of your personal data at any time via Account Settings or by emailing our privacy team. We will confirm receipt within 72 hours and complete valid requests within 30 days.

Common Questions About Your Privacy at casinomentor

Below are the questions our account holders ask most often about how we handle personal data, what rights they have, and how to act on those rights. If your question is not covered here, reach out via live chat or email and our privacy team will respond within 72 hours.

We collect your name, email address, date of birth, residential address and phone number at registration. After that, we log transactional data each time you deposit or withdraw via UPI, Paytm or PhonePe, plus session data such as login timestamps and device type.

Yes. Head to Account Settings and select the Data Download option, or send an email request to our privacy team. We will compile and send a machine-readable export of your personal and transactional data within 30 days of your request.

Submit a deletion request through Account Settings or by emailing our privacy team with your registered email address. We will delete non-financial personal data within 90 days. Transaction records required by applicable financial regulation are retained for the legally mandated period only.

We share data only with processors directly involved in delivering your account — payment gateways for UPI, Paytm and PhonePe transactions, fraud-detection services, and our cloud host. We do not sell your data, and all processors are contractually bound against further sharing.

We use three cookie types: session cookies for login continuity, analytics cookies to improve lobby navigation, and preference cookies for your language and region settings. You can accept, reject or customise non-essential cookies from the consent banner on your first visit.

Log in, go to Account Settings, and edit your contact details directly. For changes to identity documents such as address proof, use the live chat channel to initiate a verification update. Changes are reflected in our records within one business day once verified.

Non-financial personal data such as your email and preferences is deleted within 90 days of account closure. Financial transaction records linked to UPI, Paytm or PhonePe payments are held for the period required by applicable law, then permanently removed from our systems.

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