Reference

Our Terms, Your Rights at casinomentor

casinomentor operates under a defined set of legal terms that govern how your account, data and transactions are managed on this platform.

Account TermsPrivacy PolicyData RetentionCookie PolicyJurisdiction Conditions
casinomentor Our Terms, Your Rights at casinomentor
LEGAL CONTACT PATHS

How to Reach Our Legal and Compliance Team

If you have a question about your rights, a data request, or a concern about how these terms apply to your account, our legal support team is reachable around the clock.

Email Legal Team Send your query or data-access request to our legal address. We confirm receipt within 24 hours and resolve most legal enquiries in writing within 72 hours of the first response.
Live Chat Support Open the chat widget on any page to reach an agent who can escalate legal or account-condition queries directly to the compliance desk without you needing to submit a separate form.
Help Centre Ticket Submit a formal ticket through the Help Centre for documented legal queries. Tickets create a written record and are tracked end-to-end so you can follow the status of your request at any point.
HOW WE HANDLE THIS

Data, Cookies, Security and Your Account Rights

We handle your personal data under the principles of purpose limitation and data minimisation.

Data Collection

We collect only what is necessary to operate your account: registration details, transaction records linked to UPI or Paytm, and session logs. We do not sell or share your data with third-party marketers under any circumstance.

Cookie Policy

Our platform uses session cookies to keep you logged in and analytics cookies to understand page performance. You can adjust non-essential cookies from the preference centre accessible in the footer of every page.

Account Security

Account access is protected by encrypted login, two-step verification options, and automatic session timeouts after inactivity. Any unrecognised login attempt triggers an immediate notification to your registered contact.

Data Retention

Transaction and account records are retained for the period required by applicable local law and then scheduled for secure deletion. You may request a summary of your retained data at any time through the Help Centre.

Your Right to Access

You may request a full export of the personal data we hold on your account. Submit the request via the Help Centre ticket system and we will deliver a structured file to your registered email within 30 days.

Right to Correction

If any detail on your account is inaccurate — name spelling, contact number, or linked payment identifier such as a PhonePe handle — contact the legal team and we will verify and correct it within 14 working days.

Common Questions About Our Legal Terms

These are the questions we receive most often about account conditions, data rights and policy access. If your question is not covered here, raise a ticket through the Help Centre and the legal team will respond in writing.

Yes, these terms apply to any account holder accessing casinomentor where local law permits. If your region restricts such platforms, access and any associated terms are not extended to you. Always verify what local law allows before registering.

Submit a data-access request through the Help Centre ticket system. Include your registered email address and we will provide a structured export of your account data to that address within 30 days of receiving the request.

You may request deletion of your data by contacting the legal team. We will action the request within the timeframe required by applicable local law, except where we are legally obliged to retain certain records such as transaction history.

We use essential session cookies to keep your account active and analytics cookies to measure page performance. Non-essential cookies can be turned off in the preference centre linked in the footer, without affecting your ability to use the platform.

On account closure, we retain transaction and identity records for the minimum period required by local law, then schedule them for secure deletion. You will receive a confirmation email when the deletion process is complete.

Every revision carries a new effective date published at the top of this page. We also send a notification to your registered email when material changes are made. Continuing to use the platform after the effective date means you accept the updated terms.

Raise a formal complaint through the Help Centre ticket system or email the legal team directly. We will acknowledge your complaint within 24 hours and aim to resolve it in writing within 14 working days of receiving full details.